You can cancel purchases within 7 days only if you have not used the items.
In order to be able to confirm the purchase info accurately, please inquire using the form below.
■ Required Information
1. In-game nickname/Joycity member number :
2. Google account used to purchase :
3. Purchase date/Price/Item name :
4. Order number :
5. Requested term : Cancel purchase
※ App Center ID can be checked at Game > Settings > Profile.
※ How to Check Gmail Info : Connect to Google Play Store > Click the Ξ on the top left side.
※ If you have already used some of the purchased items, we cannot cancel your purchase.
※ The Play Store has final authority over purchase cancellation, so it may take up to seven days to be fully processed.