It seems that the gems have not been sent after your purchase.
First, we are sorry for the inconvenience.
In order to receive the unsent gems, please inquire using the form below.
■ Required Information
1. In-game nickname/Joycity member number :
2. Market Purchase History Screenshot (Very Important!)
(You can check your purchase history by logging in with your purchased email or App Store account.)
(iTunes Store and Mac App Store : Search purchase history and order number.)