It seems that the gems have not been sent after your purchase.
First, we are sorry for the inconvenience.
If you wish to cancel your payment due to unsent gems,
please inquire using the form below.
■ Required Information
1. In-game nickname/Joycity member number :
2. Google account used to purchase :
3. Purchase date/Price/Item name :
4. Order number :
5. Requested term : Cancel payment
※ App Center ID can be checked at Game > Settings > Profile.
※ How to Check Gmail Info : Connect to Google Play Store > Click the Ξ on the top left side.
※ The Play Store has final authority over purchase cancellation, so it may take up to seven days to be fully processed.