It seems that the gems have not been sent after your purchase.
First, we are sorry for the inconvenience.
In order to receive the unsent gems, please inquire using the form below.
■ Required Information
1. In-game nickname/Joycity member number :
2. Google account used to purchase :
3. Purchase date/Price/Item name :
4. Order number :
5. Requested term : Send items
※ How to Check Gmail Info : Connect to Google PLAY Store > Click the Ξ on the top left side.